Hotel Swissotel Chicago, USA - www.trivago.com (2024)

The location on the banks of the Chicago River was appreciated by business and leisure guests for enabling easy access to downtown and commercial districts. Just across the river guests could explore the Magnificent Mile, while Millennium Park was only a ten-minute walk away. There was high praise for the great views from this hotel's triangular premises. Guests enjoyed views towards the city, parks or Lake Michigan.

Most reviewers expressed positive opinions about the customer service, describing staff as friendly, helpful and eager to please. Guests ordering room service thought the food was good. Food and service at the two restaurants impressed most diners, although some thought prices weren't very competitive. The Swiss-inspired buffet breakfast was extensive and attracted glowing reports from most diners.

Reviewers mostly reported having a pleasant stay because they found the rooms to be comfortable, clean and spacious. Those who upgraded to the impressive suites in the upper floors thought they were very well-appointed and spacious. Most visitors called the beds comfortable and thought the hotel was beautifully well-kept and stylish with a modern ambience. The swimming pool and health club both attracted praise from reviewers.

Most guests said they couldn't understand why there were charges for using the in-room Wi-Fi service when free Wi-Fi comes as standard at so many other high-end hotels.

From parking to minibar prices, there was criticism from some quarters for the premium rates guests often faced for incidentals and extra services during their stays.

A few reviewers encountered problems with their rooms such as plumbing issues, stained carpets and tired-looking furniture. According to some critics, housekeeping sometimes neglected to change towels.