Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Sterling come from postal codes 20164.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,905 ratings
Thank you!
Problems in the last 24 hours in Sterling, Virginia
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Sterling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 25: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (3%)
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Live Outage Map Near Sterling, Loudoun County, Virginia
The most recent Comcast Xfinity outage reports came from the following cities:Reston, Centreville, Fairfax, Ashburn, Aldie, Potomac, Gaithersburg, Herndon, Sterling, Chantilly, Germantown and Vienna.
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| City | Problem Type | Report Time |
|---|---|---|
 Reston | ||
| Centreville | Internet | |
| Fairfax | Wi-fi | |
| Ashburn | Internet | |
| Reston | TV | |
| Aldie | Phone |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Sterling, Virginia
Latest outage, problems and issue reports in Sterling and nearby locations:
- Marshall Boggs (@Big_MarshGG) reported fromReston, Virginia
@VerizonSupport @Jensen Please come to Sterling Virginia. Comcast is the worst.
- Nate Daniels 🧢 (@NateDaniels) reported fromAshburn Village, Virginia
100% agree. @MSNBC @NBCNews and @comcast are not needed. They have demonstrated their lack of integrity and are no longer trusted. #YangGang is handling their sponsors. There are plenty of other news sources who will treat you fairly. #MSNBCFearsYang
- Post Malona Lisa (@__AzorAhai__) reported fromTysons Corner, Virginia
@davidbackwards people rate Comcast customer service Lower than the IRS lol
- GenghisKon83 (@GenghisKon83) reported fromTysons Corner, Virginia
@amarco16 @Xfinity @comcastcares Comcast sucks! No one has anything positive to say about them. Glad Verizon Fios is my ISP.
- bschmuck (@bschmuck) reported fromGermantown View, Maryland
@comcastcares Germantown MD down. Make some kind of acknowledgement that you are aware of major outage
- Black skip baeless🇳🇬 (@Rusjacksbrook) reported fromGaithersburg, Maryland
@Xfinity ******* trash ass service
- SherryAva (@SherryAva) reported fromPotomac, Maryland
Well I have to give @comcast credit for fixing the area outage in time for me to stream the second half of #GameofThrones on my television. Thank you. @ckcpodcast
- Black skip baeless🇳🇬 (@Rusjacksbrook) reported fromGaithersburg, Maryland
@Xfinity is ******* retarted ***** said on customer service said TURN OFF YOUR PHONE AND DISCONNECT TO WIFI SO WE CAN TEST IT WHY ******** WOULD I TURN MY PHONE OFF THAT WOULD DISCONNECT THE DAM CALL XFINITY IS ******* USELESS ON MY SOUL
- Keith Cowing (@KeithCowing) reported fromReston, Virginia
The @xfinity @comcast Internet/TV/phone service in #Reston VA has been screwed up and often outright broken all day. Every time I check repair status the estimated repair time moves back by several hours. @comcastcares #xfinity #comcast
- jon helm (@jonhelm12) reported fromReston, Virginia
I am a @Xfinity customer and I can’t watch @nflnetwork. The only network to show the late @nflnetwork games. Merry Christmas @Xfinity and @nflnetwork. You suck ass! And your screwing your #nflfans.
- Black skip baeless🇳🇬 (@Rusjacksbrook) reported fromGaithersburg, Maryland
Xfinity is the ******* dumbass internet service WHY DO U DO SERVICE ON THE ******* WEEKEND WHEN PEOPLE ARE OFF ARE U GUYS MENTALLY ILL OR ******* RETARTED @Xfinity @xfinitymobile ******* DUMB ***** DO IT DURING THE DAM WEEK WHEN ************* PEOPLE ARENT HOME
- Keith Cowing (@KeithCowing) reported fromReston, Virginia
The repair time for broken @xfinity @comcast TV/Internet/phone service in #Reston VA just moved once again from 12:50 pm to 4:29 pm every time they move the time it moves further away. #xfinity #comcast @comcastcares
- PẠƦŁẠ¥ 🅓🅒 (@ParlayDC) reported fromPotomac, Maryland
**** @Xfinity **** @comcast 3 phone calls .. 3 30 min waits and when finally connected you get to speak to some idiot in India who doesn’t understand anything your sayin 😡
- Keith Cowing (@KeithCowing) reported fromReston, Virginia
Our @xfinity @comcast Internet/TV/phone in #Reston VA was screwed up/broken all day yesterday. #xfinity app status said it would be fixed by 9:30pm then 11:30 pm then 1:30 am then 5:30 am now it is 9:00 am. Make up your mind #comcast @comcastcares
- adam berner ➕✖️ (@i_bern_em) reported fromNorth Potomac, Maryland
hey ********, fix ur sh*t because im tryna watch the trade deadline @comcast
- Phil B (@pbubel) reported fromDranesville, Virginia
@Xfinity - Most of our HD channels display no video, but audio works fine. SD channels work fine for audio and video. We are in Avalon, PA. Please help. Thanks. #NeedHDVideo #Comcast @comcastcares @XfinitySupport
- Norma Valentini (@NormaValentini) reported fromGermantown View, Maryland
Full outage in Germantown @Xfinity @comcastcares @comcast
- Black skip baeless (@Rusjacksbrook) reported fromGaithersburg, Maryland
@Xfinity @comcastcares useless service how a outage gonna last 5 hours ITS NOT EVEN RAINING TF
- Keith Cowing (@KeithCowing) reported fromReston, Virginia
Now @comcast @xfinity says outage in #Reston VA will be fixed by 12:50 pm. Funny how this keeps slipping. And yet they still charge us for the service we are not getting #xfinity #comcast @comcastcares
- bschmuck (@bschmuck) reported fromGermantown View, Maryland
@comcastcares internet down trouble shooting not working count contact via callback or chat. You claim no outages.
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- taco bell's fine (@chooseagoose) reported
@xfosh oh can i call you for help with xfinity the router is blinking and the car is on fire and
- Steph (@stephbucc) reported
@comcastcares I don’t need help with my internet. I need you all to NOT shut down the internet in the middle of the work day!!!!
- pushin thirty. (@_damndae) reported
I work from home @Xfinity imma need you to fix this outage
- Conker Deez Nuts and Bolts (@Squirrel4smash) reported
@PorterJonD2 @UrinatingTree @comcast Also I will never chase no chick on Twitter and let me guess your next insult is gonna be about my internet connection?
- Claire (@caliclaire_) reported fromSan Ramon, California
@momolovessyaa @MFinney @Xfinity It’s SOO bad! Hoping they actually figure it out soon, customer service basically said they had no idea what was going on 🙄
- Majid Iqbal (@mxiqbal) reported
@vincentfiduccia @yesthatkarim Good point. Nobody imagined the whole country on two-way video. Also, there is so much bandwidth eaten up by people streaming Netflix etc. Cable companies are profit maximizing. Though this is a public policy challenge since it’s impacting education, Comcast can choose to help.
- z e t s y (@haruIds) reported
@lun8s @accent1k Xfinity dog **** I have it
- Veronica Kahl Cary (@___veronicacary) reported
I called Comcast on behalf of a customer who was struggling with VPN connectivity, and they advised that the customer should be paying 10x for business grade Internet if they are working from home.And yeah, they got COVID.
- Baker (@Call_Me_Baljeet) reported
@Xfinity why do u suck so bad lol, tried giving y’all a second shot now that I moved again but I regret it. Ur app sucks, and ur employees offer no help but y’all are very eager to accept my money but not help me set anything up even tho I follow the instructions to the tee
- CJane D'Herthang☮️❤️🕉Ⓥ🌱☀️🧘🏾♂️🎨🎭🎶📚🌎🔭💤☕️ (@Sophosoulsista) reported
@comcastcares You all are the best at the worst customer service.
