The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 624 |
| Houston, TX | 354 |
| Philadelphia, PA | 250 |
| Washington, D.C., DC | 246 |
| Seattle, WA | 243 |
| Atlanta, GA | 206 |
| Denver, CO | 196 |
| Salt Lake City, UT | 187 |
| Sacramento, CA | 156 |
| San Francisco, CA | 140 |
| Miami, FL | 132 |
| Indianapolis, IN | 132 |
| Orlando, FL | 131 |
| Detroit, MI | 127 |
| Minneapolis, MN | 117 |
| Boston, MA | 110 |
| Portland, OR | 109 |
| Brooklyn, NY | 99 |
| Oakland, CA | 86 |
| Jacksonville, FL | 85 |
| Pittsburgh, PA | 80 |
| New York City, NY | 67 |
| Tampa, FL | 67 |
| Baltimore, MD | 60 |
| San Jose, CA | 51 |
| Reno, NV | 49 |
| Tacoma, WA | 42 |
| Fort Myers, FL | 41 |
| Saint Paul, MN | 39 |
| Dallas, TX | 39 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
taco bell's fine (@chooseagoose) reported @xfosh oh can i call you for help with xfinity the router is blinking and the car is on fire and
- Steph (@stephbucc) reported
@comcastcares I don’t need help with my internet. I need you all to NOT shut down the internet in the middle of the work day!!!!
- pushin thirty. (@_damndae) reported
I work from home @Xfinity imma need you to fix this outage
- Conker Deez Nuts and Bolts (@Squirrel4smash) reported
@PorterJonD2 @UrinatingTree @comcast Also I will never chase no chick on Twitter and let me guess your next insult is gonna be about my internet connection?
- Claire (@caliclaire_) reported fromSan Ramon, California
@momolovessyaa @MFinney @Xfinity It’s SOO bad! Hoping they actually figure it out soon, customer service basically said they had no idea what was going on 🙄
- Majid Iqbal (@mxiqbal) reported
@vincentfiduccia @yesthatkarim Good point. Nobody imagined the whole country on two-way video. Also, there is so much bandwidth eaten up by people streaming Netflix etc. Cable companies are profit maximizing. Though this is a public policy challenge since it’s impacting education, Comcast can choose to help.
- z e t s y (@haruIds) reported
@lun8s @accent1k Xfinity dog **** I have it
- Veronica Kahl Cary (@___veronicacary) reported
I called Comcast on behalf of a customer who was struggling with VPN connectivity, and they advised that the customer should be paying 10x for business grade Internet if they are working from home.And yeah, they got COVID.
- Baker (@Call_Me_Baljeet) reported
@Xfinity why do u suck so bad lol, tried giving y’all a second shot now that I moved again but I regret it. Ur app sucks, and ur employees offer no help but y’all are very eager to accept my money but not help me set anything up even tho I follow the instructions to the tee
- CJane D'Herthang☮️❤️🕉Ⓥ🌱☀️🧘🏾♂️🎨🎭🎶📚🌎🔭💤☕️ (@Sophosoulsista) reported
@comcastcares You all are the best at the worst customer service.
- 15th draft pick??? (@r2r_d) reported
@Xfinity @VerizonSupport @Xfinity you gonna hold me down when I leave Verizon ?
- Jonathan Davila (@PorterJonD2) reported
@Squirrel4smash @UrinatingTree @comcast Idk you to tell me, are you disappointed about pokemon? Are you depressed because your internet sucks or because you can only afford game boys and last gen consoles? Or is it because twitter bae that you hopped on here trying to defend has left you in the dark? 🤔
- Andy Means (@ameansy) reported
Option 1: Cut off internet access during the day, with everyone working from home, to upgrade the network. Option 2: Cut off internet access at night, when everyone is sleeping, to upgrade the network. Which one do you think @comcast @comcastcares chose? 🤔🤔🤔
- hockeyman (@hockeymandude2) reported
@Xfinity @comcastcares my dad needs a PUK code for locked sim card. locked himself accidently. website and robo phone person no help, how do we talk to a real person???
- big sag energy (@sexi_mexxi) reported
@Ask_Hannance @Xfinity @comcast Siiiiiiiis. I had to cancel my century link because I was getting NO internet and they ended up trying to sell me some other plan when I was like dude you’re giving me 0.5 kbps I don’t trust you and then they got mad at me and were like yeah we can’t help you lol like wtf help?
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